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What payment
methods do you accept?
We accept Visa, MasterCard, and American Express. Sorry, no checks. Corporate
customers may contact us regarding purchase orders.
Is it safe to order online?
This site uses a secure server (SSL) to encrypt all of your personal information. We use
strong security measures to prevent the loss, misuse and alteration of your information
once it is in our records. Also see: Can I
order over the phone if I don't want to use my credit card online?
Is there sales tax?
Only packages being delivered to New Jersey and South Carolina are charged a sales tax.
What happens after
I place an order?
An order acknowledgement will be sent to the e-mail address that you supplied. We will
process and ship your order as soon as possible. Most of our gift baskets ship the same
day if your order is placed before 3PM EST on a weekday and are delivered in 1-7 days
depending on destination. Upon shipment you will receive another e-mail with your shipping
and tracking information.
What if I
do not receive an order confirmation?
If your e-mail address is entered incorrectly on the order form, you will not receive this
important information. You can contact us via e-mail at orders@sendasmilegifts.com to verify your
order. Please provide your full name and the full name of the recipient. We will match
your information with orders on file and e-mail you back with a copy of your invoice if an
order was placed.
Can I cancel an order?
If your order has not yet been shipped, you may request a cancellation by replying to your
e-mail order confirmation with your request, by contacting us by e-mail to orders@sendasmilegifts.com or by calling
1-843-663-4438. Please note that most shipments are processed within 2 hours, so
your timely response is necessary. We will not refund shipping if your order is
already sent.
Can I make changes to
an order?
If your order has not yet been shipped, you may request a change by contacting us by
replying to your e-mail order confirmation with your request, sending an e-mail to orders@sendasmilegifts.com or by calling
1-843-663-4438. Please note that most shipments are processed within 2 hours, so
your timely response is necessary. Delivery address changes made after the order is
shipped will be charged the actual fee charged to us by the carrier.
Can I
order over the phone if I don't want to use my credit card online?
We do accept orders by phone, but to keep our costs down, we prefer that your order is
placed on-line. This site uses a secure server (SSL) to encrypt all of your personal
information. We use strong security measures to prevent the loss, misuse and alteration of
your information once it is in our records. Your credit card information is
automatically deleted from the system in 30 days. We do not share, sell or rent any
information about you or your recipient. We rarely send e-mail offers to our past
customers, and you can always opt out or request for your e-mail not to be included.
You are welcome to enter "none@none.com" as your e-mail address if you do not
wish to include it, but by doing so you will not receive an order confirmation or shipping
information for your purchase.
If you would feel more comfortable making your purchase by phone, please call us at
1-843-663-4438 or toll free at 1-866-203-4664 during our business hours of 10AM-4PM EST,
Monday through Friday. We are closed on the weekends.
I want to
order several gifts to be delivered to different addresses. Is there an easier
way than ordering online?
Yes, please submit your order via e-mail to orders@sendasmilegifts.com
and we will contact you for your payment information.
Please include the following information in your e-mail:
Your Name:
Your Company Name (if applicable):
Street Address:
City, State, Zip:
Your Phone Number:
Your Email:
Information we need for each person on your list:
Ship-To Name:
Company Name (if applicable):
Street Address:
City, State, Zip:
Phone Number:
Gift Selection:
Shipping Method: (Ground, 2 Day, 3 Day or Overnight)
Your Gift Card Message:
Can
you provide a large quantity of a particular item?
Usually, yes. We carry an inventory of over 2,000 products and deal directly with a
variety or vendors and distributors. If a large quantity is not in stock, we are
usually able to get the product(s) within 2 weeks. Please contact us for volume
information at info@sendasmilegifts.com or
by calling 1-843-663-4438.
Can
I get a discount on a large quantity purchase?
Yes, we usually are able to provide percentage discounts for purchases of 25+ of the same
item or gift basket (excluding smaller items such as stress balls which may require a much
larger purchase to qualify for a discount.) Discounts are based upon the number of
items ordered and the item being ordered. Please contact us via e-mail at info@sendasmilegifts.com with the quantity and
item(s) that you wish to order and we will calculate a discount percentage for you, if
available.
We also offer quantity discounts for businesses ordering multiple gifts such as
realtors, hotels, doctors, lawyers, car dealers, accountants, or any other professional
organizations. Discounts are based on the amount of orders placed monthly or yearly.
Please contact us if you would like information on business pricing.
Can I have my
purchase gift wrapped?
Due to the shape and size of our gift baskets, these items can not be gift wrapped.
Gift baskets are shrink-wrapped, topped with bows and ribbons and your gift card for a
beautiful presentation.
Can I
pre-order for the holidays and have my gift held for a later delivery?
Yes, just fill in the requested delivery date during check-out.
Is *Item* in stock?
Most of our inventory is updated daily on our website. Try ordering a product.
If it is not available, the shopping cart will not allow you make the purchase or
will change the quantity to the number on hand. Please note: Since our orders are
accepted both on-line and by phone, there may be times when items that are ordered may not
be available. If this does occur, we will contact you as soon as possible and you
will be given the option to cancel your order or wait for restock. If an item or
quantity is not available on-line, please contact us for a special order.
How do I contact Send A
Smile?
E-mail: Sendasmilegifts@yahoo.com
(preferred)
Phone: 1-843-663-4438 or toll free 1-866-203-4664
Mail:
Send A Smile, LLC
4346-B Sea Mountain Hwy
Little River, SC 29566
Where do you ship?
We ship to all United States addresses including FPO and APO.
Sorry, we do not ship internationally.
How soon will my
package arrive?
Please see the UPS map below for more information on shipping transit times.
Shipping days are calculated by business days. Saturday, Sunday, Holidays, and the
day your order is placed are NOT shipping days. If your order is placed before 3PM
EST on a weekday, it usually ships the same day. Please choose the shipping option
(Ground, 2nd Day, Next Day, etc.) that you require to have your package delivered timely.
The following map shows the approximate transit time (IN BUSINESS DAYS) for delivery
from Send A Smile in Little River, SC (29566) to your recipient via UPS.
This map is provided for reference only. UPS DOES NOT SHIP OR DELIVER PACKAGES ON
SATURDAY, SUNDAY, and major HOLIDAYS.
How much does shipping cost?
Shipping UPS Ground is determined at time of checkout*.
*Packages shipped via ground may take up to 7 business days for delivery to the West
Coast. (Do not count Saturday, Sunday, holidays, or the day you place your order as a
shipping day.)
*All rates are based on one item or one shipping box. If more than one item is
ordered or more than one shipping container is needed, additional charges may be added. Any additional
fees will be approved by the purchaser before any item is shipped.
USPS Priority Mail (usually 2-4 days) and UPS Air Shipments are determined once the weight, size of packaging and destination is determined. The rates will be discussed with the customer before shipping.
When shipping USPS, we provide delivery confirmation service to verify delivery of your
package, but transit times are not guaranteed.
Shipping transit times are generally accurate, but cannot be guaranteed. Shipping transit
times are in addition to the time it will take to process your order. Please order early
to avoid delays.
We will ship to APO/FPO addresses via the USPS, but delivery and delivery times can not be
guaranteed. APO/FPO packages can not be tracked.
Next Day/Second Day Air Shipments are available. Please call
1-866-203-4664 for rates.
Will
my package arrive in time for holiday delivery?
During busy, holiday seasons, packages may take longer to ship than usual. Please order at
least 4 days before the intended delivery date and choose express shipping options to help
assure that your package will be delivered when you need it. UPS and USPS are
usually closed during major holidays and do not ship, deliver, or move packages during
holidays.
Can I ask for
delivery on a particular day?
Customers can specify an approximate arrival date of the package. Approximately
95% of our packages arrive on the date requested. However, we have no control over our
shipping partners and we can not know if your recipient will be available to accept
delivery. Therefore, we cannot guarantee delivery on exact dates. Delivery can also
be delayed by weather conditions or other unforseeable events, so it is always best to
order early.
In addition, please choose shipping options that will allow your package to arrive timely.
(For example: A package to California generally takes 5 business days via Ground
delivery. If you want a package delivered the next day, you must choose and pay for
Next Day Air shipping.)
If we do not feel that we can supply your gift timely, we will contact you and you will
have the option of canceling your order.
Can I make a
change to the delivery address?
If your order has not yet been shipped, you may request a change by replying to your
e-mail order confirmation with your request, contacting us by e-mail to orders@sendasmilegifts.com or by calling
1-843-663-4438. Please note that most shipments are processed within 2 hours, so
your timely response is necessary.
If your package is already shipped or in transit, we will attempt to re-route your package
and there is a fee assessed by the carrier to make changes to the address. Changes
during shipping always delay the delivery of your package from 1 day to 1 week.
Please note: We are not responsible for misdirected mail if inaccurate or
incomplete shipping information is provided. You will be charged a correction fee if the
delivery address is changed en-route. Incorrect addressing will delay your package
delivery an average of 1-7 days. We do not offer refunds or accept returns if an address
error is your mistake.
How
will I know if my package has been delivered?
Upon shipment, you will receive a tracking number. You can visit http://www.ups.com or http://www.usps.com
to verify delivery. UPS packages can also be tracked on our website at http://www.sendasmilegifts.com/upstracking.html.
Most UPS tracking numbers are not available until the evening the package was shipped.
USPS tracking numbers may not be available until the package is delivered.
APO and FPO packages can not be tracked. We can provide proof of shipment, but we
can not be held responsible if the item does not arrive.
Can I
ship to an APO or FPO military address?
Yes, APO and FPO shipments can be sent via the US Postal Service Priority Mail.
Please note that APO and FPO packages can not be tracked. We can provide proof of
shipment, but we can not be held responsible if the item does not arrive. In
addition, shipment to APO and FPO addresses take much longer than the usual 2-4 day
Priority Mail schedule.
Can my gift be
returned or exchanged?
Food items are not returnable. Holiday or seasonal items are not returnable.
Large quantities or custom purchases are also not returnable.
All returns must be requested within 30 days of purchase. If you are requesting a return
for merchandise you'd like to return that is not due to damage, we do not pay for return
shipping or refund the original shipping.
We guarantee your satisfaction. If you have a problem with your package, please contact us
within 14 days by replying to your e-mail order confirmation or by e-mail to sendasmilegifts@yahoo.com so that we can
resolve the problem.
If a problem does arise, we will resolve problems on a case-to-case basis. We reserve the
right to offer replacement merchandise, partial refunds, or full refunds at our
discretion. We will strive to resolve any problems to the customer's satisfaction.
What
do I do if an item was received broken or damaged?
Please contact us by e-mail to sendasmilegifts@yahoo.com
or call 1-843-663-4438 to report any damages. We will resolve problems on a
case-to-case basis. We reserve the right to offer replacement merchandise, partial
refunds, or full refunds at our discretion. Please keep all packaging materials if
an item was damaged in shipment. We may ask for your assistance in returning,
photographing, or documenting damages so that we can file claims with the shipping
carrier.
What do you do with
my information?
Your contact information and the information for your gift recipients (email
address, telephone number, address, etc.) from the order form is used to send your orders
and from time to time, may be used to send you information about new features, new
services and special offers from Send A Smile that we think you'll find valuable. We
always provide a way for you to opt out of receiving promotional information from
us. Financial information (credit card numbers, credit card expiration dates,
billing address, etc.) that is collected is used to bill you for products and services
only. We do not share, sell or rent any contact information received about you or
your gift recipients.
Will I get exactly
what is pictured in the gift basket?
Almost always! During holidays and other high volume ordering, some items may not be
available. We reserve the right to replace gift basket items with comparable items of
similar or greater value. Packages containing perishables such as chocolate
generally cannot be shipped from April to November due to the risk of spoilage in the
heat. Chocolate items are usually replaced with non-perishable items of comparable value
in the warmer months.
Will
my recipient receive an invoice, catalog, or other pricing information with their package?
No, gifts do not include any pricing information. Our shipping boxes and shipping
labels do include our website address so the gift recipient can contact us if necessary. |
